This service provision document outlines the services that we do and do not provide at Reach Healthcare.
All Services
Contraception
Implant
If you would like to have an implant fitted, removed or exchanged please complete our online form and a member of staff will be in touch in due course.
Contraceptive Injection
If you are on Depo-Provera please arrange a telephone consultation at the surgery.
IUC/Coil
If you would like to have a coil/IUC fitted, removed or exchanged please complete our online form and a member of staff will be in touch in due course.
If you have any concerns please contact the surgery for a telephone appointment.
Non-urgent advice: A reminder
ANY copper IUD inserted on or after the patients 40th birthday can be left until it is no longer needed. If the MIRENA is inserted on or after the patients 45th birthday it can be left for a minimum of 7 years or until age 55.
Please note if using the Mirena as part of your HRT YOU MUST CONTACT THE SURGERY IF YOU HAVE HAD IT FOR 4-5 YEARS.
Please note if using the Mirena as part of your HRT YOU MUST CONTACT THE SURGERY IF YOU HAVE HAD IT FOR 4-5 YEARS.
Book a blood test
Been asked by us to have a blood test? Book it online and choose from a range of convenient locations so you can have it done at a time and place that fits around you.
This service is provided by Medway Community Healthcare for patients registered with any Medway and Swale GP practice.
- Book a blood test online
- Call 0300 123 3444, Monday to Friday 8am to 4pm. When prompted, choose Option 1 then Option 1 again.
Your Blood Form number and NHS number will need to be given to the phlebotomist.
Online Services
Use an online form
There are many things you can do online at our surgery. Some tasks you can do using a website called Anima where you can:
- request an appointment
- order repeat prescriptions
- request a sick note
- ask about test results
- contact us about an admin request
You don’t need an account to use this website. This service is available Monday to Friday from 8am until capacity is reached for the day.
Use the NHS App
You can use the NHS App to check your symptoms and get instant advice, order repeat prescriptions, view your GP medical record and more.
You will need to register to use the NHS App – just follow the instructions in the app once you have downloaded it. It is available to use 24/7.
What the NHS App does
- get advice about coronavirus – get information about coronavirus and find out what to do if you think you have it.
- order repeat prescriptions – see your available medicines, request a new repeat prescription and choose a pharmacy for your prescriptions to be sent to.
- book some appointments – search for, book and cancel appointments at your GP surgery, and see details of your upcoming and past appointments.
- check your symptoms – search trusted NHS information and advice on hundreds of conditions and treatments, and get instant advice or medical help near you.
- register your organ donation decision – choose to donate some or all of your organs and check your registered decision.
- find out how the NHS uses your data – choose if data from your health records is shared for research and planning.
- view parts of your GP record – including information about medication, allergies, vaccinations, previous illnesses and test results.
You can still contact the practice by phone or in person, this is just another option, which other patients have found is more convenient and saves them time. More information including “how to” leaflets and videos of patients and why they are using GP online services are available at www.nhs.uk/gponlineservices
Non-NHS Services
Some services provided are not covered under our contract with the NHS and therefore attract charges. Our reception staff will be happy to advise you about the services, along with appointment availability.
Examples include the following:
- Medicals for pre-employment, sports and driving requirements (HGV, PSV etc.)
- Insurance claim forms
- Passport signing
- Prescriptions for taking medication abroad
- Private sick notes
- Vaccination certificates
Fees charged based on the British Medical Association (BMA)
| Private Prescription | £26 |
| Private Certificate | £35 |
| HGV/LGV/PVC | £200 |
| Miscellaneous Letters (to whom it may concern) | £35 |
| Fitness to Travel/Fly | £65 |
| Employment Medicals (private 45 mins) | £220 |
| Record Extraction with Exam (no exam) eg: DVLA | £85 |
| Record Extraction (no exam) (Private 30 mins) | £65 |
| Report on Proforma eg: Insurance co questionnaire (20 mins) | £116 |
| Occupational Health Report | £150.00 |
| Immunisation Hep B | £70 per dose |
| Firearms Licence | £145 |
| General Attendant’s Report (MAR) Full | £150 |
| Targeted Report (insurance) | £150 |
| Photocopying Fee (insurance & solicitors) | £50.00 (extra if extensive notes) |
| Photocopying of Medical Notes (eg: copies for own use) patients | 10p per sheet + £10.00 access (max £50.00) |
| OFSTEAD | £110 |
| Combat Stress | £35 |
| AH Adult Health (fostering) | £140 (updates £60) |
| Child Minding form Ofsted Health Declaration (SCC/Local Authority) other not complex | £87.50 £41.00 |
| Holiday Cancellation form 1 page | £60.00 |
| Holiday Cancellation form 2 pages or more | £80.00 |
| BMJ Rate | £190.00 per hour. Divide into 15 mins, if 20 mins charge for 30 mins etc. |
Our reception staff will be happy to advise you about them along with appointment availability.
Travel Vaccinations
If you require any vaccinations relating to foreign travel you need to make an appointment with the practice nurse to discuss your travel arrangements. This will include which countries and areas within countries that you are visiting to determine what vaccinations are required.
It is important to make this initial appointment as early as possible – at least 6 weeks before you travel – as a second appointment will be required with the practice nurse to actually receive the vaccinations. These vaccines have to be ordered as they are not a stock vaccine. Your second appointment needs to be at least 2 weeks before you travel to allow the vaccines to work.
Some travel vaccines are ordered on a private prescription and these incur a charge over and above the normal prescription charge. This is because not all travel vaccinations are included in the services provided by the NHS.