Important Access Update

📢 From Wednesday 1st October, Anima will be available during our core opening hours, in line with NHS England’s new requirements.

❓ 𝗙𝗿𝗲𝗾𝘂𝗲𝗻𝘁𝗹𝘆 𝗔𝘀𝗸𝗲𝗱 𝗤𝘂𝗲𝘀𝘁𝗶𝗼𝗻𝘀❓

𝙒𝙝𝙖𝙩 𝙞𝙛 𝙄 𝙙𝙤𝙣’𝙩 𝙝𝙖𝙫𝙚 𝙞𝙣𝙩𝙚𝙧𝙣𝙚𝙩 𝙖𝙘𝙘𝙚𝙨𝙨?
You can still call or come into the surgery, and our team will help you submit your request.
𝘿𝙤 𝙄 𝙣𝙚𝙚𝙙 𝙖𝙣 𝙖𝙘𝙘𝙤𝙪𝙣𝙩?
No, Anima has just gone account-less! 🙌 This means you can now submit your requests quickly and easily without needing to register or remember login details. You can access Anima directly here: 👉 https://anima.thirdparty.nhs.uk/green/o/me59ldrea
𝙒𝙝𝙤 𝙙𝙤𝙚𝙨 𝙢𝙮 𝙧𝙚𝙦𝙪𝙚𝙨𝙩 𝙜𝙤 𝙩𝙤?
Your request goes to our dedicated Anima triage team, which includes two duty doctors (either Partners or salaried GPs) and two Anima coordinators. The doctors review your request to decide the most appropriate action, and the coordinators then follow this through by making a booking or contacting you with any relevant information.
𝙒𝙝𝙚𝙣 𝙬𝙞𝙡𝙡 𝙄 𝙜𝙚𝙩 𝙖 𝙧𝙚𝙨𝙥𝙤𝙣𝙨𝙚?
We’ll respond within our core opening hours. Same-day requests are contacted as soon as possible, while routine requests are responded to within 48 hours. You’ll always hear back from us with next steps. Please make sure your contact details are up to date. Having the correct phone number and email address means we can reach you quickly with important updates about your care. If you change your details, let us know straight away so we can keep your records current.

🌟 𝗨𝘀𝗶𝗻𝗴 𝗔𝗻𝗶𝗺𝗮 𝘆𝗼𝘂𝗿𝘀𝗲𝗹𝗳 𝗵𝗲𝗹𝗽𝘀 𝗲𝘃𝗲𝗿𝘆𝗼𝗻𝗲 🌟
We’d like to encourage all patients to complete their own Anima requests wherever possible.
Why?
✅ It gives you more control- you can share your information in your own words.
✅ It’s quicker- you’ll know your request has gone straight to our Anima triage team.
✅ It frees up our reception team so they can focus on helping those who really need extra support, such as elderly and vulnerable patients.

Of course, if you don’t have internet access or you struggle to use online forms, our team will always be here to help you. We’ve also set up a Care Coordinator Team to make sure nobody is missed out.
Every patient who uses Anima directly helps us make access to care smoother, faster, and fairer for everyone.